As a member of the IT Technical Support Team, you will be responsible for supporting and maintaining the Welsh Rugby Union’s network of Apple macOS systems. This includes day-to-day administration, troubleshooting user issues, diagnosing software and hardware faults, and liaising directly with vendors and suppliers to resolve technical problems. The role may require travel between sites and occasional support at users’ homes. You will work closely with Rugby departments, providing general macOS support and contributing to research and development projects to enhance the IT environment.

Closing Date: 11/07/2025

The Person

• Experience of managing and using helpdesk solution for the business
• Excellent telephone manner and support skills
• Experience of supporting business key applications alongside IT Team members
• Strong interpersonal skills and relationship management.

• macOS & Apple Ecosystem Expertise: Strong experience supporting macOS in enterprise environments; desirable to hold Apple Certified Support Professional (ACSP) or equivalent certification.
• Mobile Device Management (MDM): Proficient in deploying and managing Apple devices using tools such as Kandji, AirWatch, Jamf, Meraki, and Apple Business Manager.
• IT Infrastructure & Networking: Solid understanding of IT hardware, software, and networking protocols, including TCP/IP, LAN, WAN, DNS, DHCP, and VPN configurations.
• Software Deployment & Application Support: Skilled in installing and supporting both general business and specialized software, including Microsoft 365, Adobe Creative Suite, Final Cut Pro, and sports analysis software such as Hudl Sportscode.
• Cloud Services & SaaS Platforms: Experience managing cloud-based applications, helpdesk systems, collaboration platforms (e.g., Google Workspace, Microsoft Teams), and knowledge base tools.
• Device & Server Management: In-depth knowledge of Synology NAS solutions and managing both on-premises and cloud storage systems.
• Cybersecurity Awareness: Strong understanding of cybersecurity principles; capable of implementing policies, managing endpoint security, and ensuring data protection compliance.
• Cross-Platform Troubleshooting: Proficient in troubleshooting macOS, iOS, and Windows OS issues; experience with Raspberry Pi setup/configuration is a plus.
• Hardware & Peripheral Support: Excellent hardware diagnostics and repair skills; experienced in supporting printers, scanners, copiers, and peripheral devices across network environments.
• AV & Meeting Room Technology: Capable of setting up and supporting AV systems, video conferencing tools, and meeting room technologies.
• Scripting & Automation (Optional): Familiarity with shell scripting, AppleScript, or automation tools to streamline Mac administration tasks is an advantage.

• Backup & Disaster Recovery: Experience managing backup solutions and ensuring recovery readiness for macOS environments.
• Documentation & Training: Strong documentation practices; capable of creating user guides, technical documentation, and delivering Mac-focused training sessions to staff.
• Communication & Team Collaboration: Excellent written and verbal communication skills; able to work effectively across teams, including IT, creative, and performance analysis departments.
• Bilingual Capability: Ability to communicate fluently in Welsh is desirable and considered an asset in supporting end users across the organization

The Role

System Administration & Maintenance
• Manage, configure, and maintain macOS devices across the organization.
• Perform system updates, patch management, and security updates.
• Ensure all devices are compliant with company policies and standards.
User Support & Troubleshooting
• Provide 1st to 3rd line technical support for Mac users.
• Troubleshoot hardware and software issues (locally and remotely).
• Support peripheral devices (printers, scanners, external drives, etc.).
Device Management (MDM)
• Deploy and manage Apple devices using Mobile Device Management (MDM) solutions such as Kandji, Jamf, InTune, Apple Business Manager.
• Enforce device security policies, manage app deployment, and oversee lost device tracking.
Integration & Networking
• Integrate macOS systems into Active Directory or other identity management platforms.
• Manage network settings and troubleshoot connectivity issues (Wi-Fi, VPN, LAN/WAN).
• Support file servers (e.g., Synology), NAS, or cloud file systems.
Security & Compliance
• Implement cybersecurity measures including encryption, antivirus, and firewalls.
• Conduct regular audits of security compliance.
• Manage user access controls and permissions.
Software Deployment & Licensing
• Install, configure, and manage business applications (e.g., Adobe Creative Cloud, Final Cut Pro, Microsoft 365).
• Ensure all software is licensed correctly and kept up to date. Backup and Disaster Rec• Monitor and manage backup systems for both user data and servers.
• Ensure disaster recovery processes are in place and tested.
Collaboration & Project Support
• Work with IT leadership and other departments to support technology needs.
• Assist in IT projects including rollouts, upgrades, and system migrations.
AV and Meeting Room Support
• Set up and maintain AV equipment and video conferencing tools in meeting rooms.
• Provide technical support during events or meetings, both onsite and remotely.
Documentation & Training
• Maintain technical documentation, asset inventories, and support logs.
• Train users on best practices and new tools or systems.

WRU Requirements

The WRU require that individuals are proficient in IT skills, specifically Microsoft packages. Excellent written and verbal communications are essential, along with the ability to build strong relationships with internal and external stakeholders.

Ability to communicate through the medium of Welsh and a Valid UK Driver's License is desirable. This role is subject to a basic/enhanced DBS check.

The Perks

As a permanent member of the WRU Group, you will have access to our full range of employee benefits, including:

•Salary Sacrifice Pension (5% employee contribution, matched by WRU)

•Life assurance scheme

•WRU Group Ticket Allocation

•Employee assistance programme

•Team Tactics – hybrid working arrangements

•Free stadium parking and gym

•WRU Group store and tour discounts

•WRU Group partnership offers

•Eye Care Voucher Scheme

•Cycle to Work Scheme

Our Values

The WRU Group are committed to developing a culture whereby all employees are equally valued and respected. Our aims, together with our vision and mission, are underpinned by our core values and beliefs which embrace: Integrity, Excellence, Success, Courage, Family & Humour.

Inclusion At The WRU

The WRU Group are committed to building diverse, high-performing and engaged teams across Welsh Rugby. We are ambitious about providing a people first culture where everyone can belong, be heard and respected. We are happy to talk to you about our Crys I Bawb EDI Strategy (2024-2029) and you can also read more about our commitment in our Equality, Diversity and Inclusion Policy.

Diversity monitoring

We know that we deliver better services when our workforce reflects the full range of backgrounds and experiences in the society we serve.

To continue to do this we need your help in filling out a short monitoring form.

None of the information you provide will be visible as part of your application. It will only be used anonymously to monitor the inclusivity of our selection processes.

You can select 'prefer not to say’ if you would rather not answer any question.

Fel aelod o'r Tîm Cymorth Technegol TG, byddwch yn gyfrifol am gefnogi a chynnal rhwydwaith systemau Apple macOS Undeb Rygbi Cymru. Mae hyn yn cynnwys gweinyddu o ddydd i ddydd, datrys problemau defnyddwyr, gwneud diagnosis o namau meddalwedd a chaledwedd, a chysylltu'n uniongyrchol â gwerthwyr a chyflenwyr i ddatrys problemau technegol. Efallai y bydd y rôl yn gofyn am deithio rhwng safleoedd a chefnogaeth achlysurol yng nghartrefi defnyddwyr. Byddwch yn gweithio'n agos gydag adrannau Rygbi, gan ddarparu cefnogaeth macOS gyffredinol a chyfrannu at brosiectau ymchwil a datblygu i wella'r amgylchedd TG.

Dyddiad Cau: 11/07/2025

Y PERSON

• Rheoli a defnyddio datrysiad desg gymorth ar gyfer y busnes
• Sgiliau cymorth a dull ffôn rhagorol
• Cefnogi cymwysiadau allweddol busnes ar draws y grŵp ochr yn ochr ag aelodau'r Tîm TG
• Sgiliau rhyngbersonol a rheoli perthnasau cryf.
• Arbenigedd macOS ac Ecosystem Apple: Profiad cryf o gefnogi macOS mewn amgylcheddau menter; yn ddymunol meddu ar ardystiad Gweithiwr Cymorth Ardystiedig Apple (ACSP) neu ardystiad cyfatebol.
• Rheoli Dyfeisiau Symudol (MDM): Medrus wrth ddefnyddio a rheoli dyfeisiau Apple gan ddefnyddio offer megis Kandji, AirWatch, Jamf, Meraki, a Apple Business Manager.
• Seilwaith a Rhwydweithio TG: Dealltwriaeth gadarn o galedwedd, meddalwedd a phrotocolau rhwydweithio TG, gan gynnwys ffurfweddiadau TCP/IP, LAN, WAN, DNS, DHCP a VPN.
• Cymorth Defnyddio Meddalwedd ac Apiau: Medrus mewn gosod a chefnogi meddalwedd busnes cyffredinol a meddalwedd arbenigol, gan gynnwys Microsoft 365, Adobe Creative Suite, Final Cut Pro, a meddalwedd dadansoddi chwaraeon megis Hudl Sportscode.
• Gwasanaethau Cwmwl a Phlatfformau SaaS: Profiad o reoli apiau sy'n seiliedig ar y cwmwl, systemau desg gymorth, platfformau cydweithio (e.e., Google Workspace, Microsoft Teams), ac offer cronfa wybodaeth
• Rheoli Dyfais a Gweinydd: Gwybodaeth fanwl am atebion NAS Synology a rheoli systemau storio ar y safle ac yn y cwmwl.
• Ymwybyddiaeth o Seiberddiogelwch: Dealltwriaeth gref o egwyddorion seiberddiogelwch; yn gallu gweithredu polisïau, rheoli diogelwch diweddbwynt, a sicrhau cydymffurfiaeth â diogelu data.
• Datrys Problemau Traws-Blatfform: Medrus mewn datrys problemau yn macOS, iOS, a Windows OS; mae profiad o sefydlu/ffurfweddu Raspberry Pi yn fantais.
• Cymorth Caledwedd a Pherifferol: Sgiliau diagnostig ac atgyweirio caledwedd rhagorol; profiad o gefnogi o ran argraffwyr, sganwyr, copïwyr a dyfeisiau perifferol ar draws amgylcheddau rhwydwaith.
• Technoleg AV ac Ystafell Gyfarfod: Yn gallu sefydlu a chefnogi systemau AV, offer fideo-gynadledda, a thechnolegau ystafell gyfarfod.
• Sgriptio ac Awtomeiddio (Dewisol): Mae bod yn gyfarwydd â Shell Script, AppleScript, neu offer awtomeiddio i symleiddio tasgau gweinyddu Mac yn fantais.

Y RÔL

Gweinyddu a Chynnal a Chadw Systemau

• Rheoli, ffurfweddu a chynnal dyfeisiau macOS ar draws y sefydliad.
• Perfformio diweddariadau system, rheoli patsys, a diweddariadau diogelwch.
• Sicrhau bod pob dyfais yn cydymffurfio â pholisïau a safonau'r cwmni.
• Cymorth Defnyddwyr a Datrys Problemau
• Darparu cymorth technegol rheng gyntaf i drydedd reng i ddefnyddwyr Mac.
• Datrys problemau caledwedd a meddalwedd (yn lleol ac o bell).
• Cefnogi dyfeisiau perifferol (argraffyddion, sganwyr, gyriannau allanol, ac ati).

Rheoli Dyfeisiau (MDM)

Defnyddio a rheoli dyfeisiau Apple gan ddefnyddio atebion Rheoli Dyfeisiau Symudol

Gweinyddu a Chynnal a Chadw Systemau

• Rheoli, ffurfweddu a chynnal dyfeisiau macOS ar draws y sefydliad.
• Perfformio diweddariadau system, rheoli patsys, a diweddariadau diogelwch.
• Sicrhau bod pob dyfais yn cydymffurfio â pholisïau a safonau'r cwmni.
• Cymorth Defnyddwyr a Datrys Problemau
• Darparu cymorth technegol rheng gyntaf i drydedd reng i ddefnyddwyr Mac.
• Datrys problemau caledwedd a meddalwedd (yn lleol ac o bell).
• Cefnogi dyfeisiau perifferol (argraffyddion, sganwyr, gyriannau allanol, ac ati).

Rheoli Dyfeisiau (MDM)

Defnyddio a rheoli dyfeisiau Apple gan ddefnyddio atebion Rheoli Dyfeisiau Symudol (MDM) megis Kandji, Jamf, InTune, Apple Business Manager. 

Gorfodi polisïau diogelwch dyfeisiau, rheoli defnydd apiau, a goruchwylio olrhain dyfeisiau coll.

Integreiddio a Rhwydweithio

Integreiddio systemau macOS i mewn i Active Directory neu blatfformau rheoli hunaniaeth eraill.

Rheoli gosodiadau rhwydwaith a datrys problemau cysylltedd (Wi-Fi, VPN, LAN/WAN).

Cefnogi gweinyddion ffeiliau (e.e., Synology), NAS, neu systemau ffeiliau cwmwl.

Diogelwch a Chydymffurfiaeth

Gweithredu mesurau seiberddiogelwch gan gynnwys amgryptio, gwrthfeirws a waliau tân.

Cynnal archwiliadau rheolaidd o gydymffurfiaeth diogelwch.

Rheoli rheolaethau mynediad a chaniatadau defnyddwyr.

Defnyddio a Thrwyddedu Meddalwedd

Gosod, ffurfweddu a rheoli apiau busnes (e.e., Adobe Creative Cloud, Final Cut Pro, Microsoft 365).

Sicrhau bod yr holl feddalwedd wedi'i thrwyddedu'n gywir ac yn cael ei chadw'n gyfredol.

Gwneud Copïau Wrth Gefn ac Adfer ar ôl Trychineb: Profiad o reoli atebion gwneud copïau wrth gefn a sicrhau parodrwydd adfer ar gyfer amgylcheddau macOS.

Dogfennaeth a Hyfforddiant: Arferion dogfennu cryf; yn gallu creu canllawiau defnyddwyr, dogfennaeth dechnegol, a chyflwyno sesiynau hyfforddi sy'n canolbwyntio ar Mac i staff.

Cyfathrebu a Chydweithio mewn Tîm: Sgiliau cyfathrebu ysgrifenedig a llafar rhagorol; yn gallu gweithio'n effeithiol ar draws timau, gan gynnwys adrannau TG, creadigol a dadansoddi perfformiad.

Gallu Dwyieithog: Mae'r gallu i gyfathrebu'n rhugl yn y Gymraeg yn ddymunol ac yn cael ei ystyried yn ased wrth gefnogi defnyddwyr ar draws y sefydliad

GOFYNION URC

Mae URC yn mynnu bod gan unigolion sgiliau TG, yn benodol pecynnau Microsoft. Mae sgiliau cyfathrebu ysgrifenedig a llafar rhagorol yn hanfodol, ynghyd â'r gallu i feithrin perthnasoedd cryf gyda rhanddeiliaid mewnol ac allanol.

Mae'r gallu i gyfathrebu trwy gyfrwng y Gymraeg a Thrwydded Yrru Ddilys y DU yn ddymunol. Mae'r rôl hon yn amodol ar wiriad DBS sylfaenol/manwl.

Y MANTEISION

Fel aelod parhaol o Grŵp URC, bydd gennych fynediad at ein hystod lawn o fuddion cyflogeion, gan gynnwys:

• Pensiwn Aberth Cyflog (cyfraniad cyflogai o 5%,cyfraniad cyfatebol gan URC)
  
• Cynllun yswiriant bywyd
• Dyraniad Tocyn Grŵp URC
• Rhaglen cymorth i weithwyr
• Tactegau Tîm – trefniadau gweithio hybrid
• Parcio stadiwm a champfa am
• Gostyngiadau siop a theithiau Grŵp URC
• Cynigion partneriaeth Grŵp URC
• Cynllun Talebau Gofal Llygaid
• Cynllun Beicio i'r Gwaith
• Gostyngiadau Gwestai'r Celtic Collection

Ein Gwerthoedd

Mae Grŵp URC wedi ymrwymo i ddatblygu diwylliant lle mae pob gweithiwr yn cael ei werthfawrogi a'i barchu'n gyfartal. Mae ein nodau, ynghyd â’n gweledigaeth a’n cenhadaeth, wedi’u tanategu gan ein gwerthoedd a’n credoau craidd sy’n croesawu: Uniondeb, Rhagoriaeth, Llwyddiant, Dewrder, Teulu a Hiwmor.

Cynhwysiant yn URC

Mae Grŵp URC wedi ymrwymo i ddarparu Jyrsi i Bawb. Mae hyn yn cynnwys y bobl sy'n gweithio i ni a gyda ni. Rydym yn uchelgeisiol ynglŷn â darparu diwylliant sy'n rhoi pobl yn gyntaf, lle gall pawb fod yn perthyn a chael eu clywed a’u parchu. Rydym yn hapus i siarad â chi am ein Cynllun Cydraddoldeb, Amrywiaeth a Chynhwysiant (2023-2028) a gallwch hefyd ddarllen rhagor am ein hymrwymiad yn ein Polisi Cydraddoldeb, Amrywiaeth a Chynhwysiant.

Monitro amrywiaeth

Gwyddom ein bod yn darparu gwasanaethau gwell pan fo ein gweithlu’n adlewyrchu’r ystod lawn o gefndiroedd a phrofiadau yn y gymdeithas a wasanaethwn. Er mwyn parhau i wneud hyn mae angen eich help arnom i lenwi ffurflen fonitro fer. Ni fydd unrhyw wybodaeth y byddwch yn ei rhannu yn weladwy fel rhan o'ch cais. Dim ond i fonitro cynwysoldeb ein prosesau dethol yn ddienw y caiff ei defnyddio. Gallwch ddewis ‘gwell gennyf beidio â dweud’ os byddai’n well gennych beidio ag ateb unrhyw gwestiwn.